Customer Service Load & Transportation Coordinator
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
About Us
We’re one of the fastest-growing trucking and freight transportation companies in the country. We move freight through strong customer relationships, clear communication, and disciplined execution—not e-commerce fulfillment or warehouse logistics.
We’re looking for a customer-driven Load Planner who enjoys working with people, solving problems in real time, and keeping freight moving efficiently. This role requires professionalism, urgency, and the ability to communicate confidently with customers and internal teams in a fast-paced environment.
This Role Is a Great Fit If You:
Have strong customer service or sales communication skills
Are comfortable being a primary point of contact for customers
Can juggle multiple priorities without losing accuracy
Enjoy a fast-paced, high-accountability environment
Have experience in trucking, freight brokerage, or transportation logistics
This is NOT an e-commerce, warehouse, or fulfillment role. This role supports trucking and freight transportation operations. Applicants whose experience is limited to e-commerce logistics or warehouse operations may not be considered.
Key Responsibilities
Communicate professionally with customers via phone and email
Plan, coordinate, and manage freight movement
Maintain accurate load and order details
Proactively resolve issues and keep customers informed
Collaborate with internal sales and operations teams
Use Excel / Google Sheets and internal systems daily
Required Qualifications
Associate’s degree or higher (or equivalent professional experience)
Proven customer service, sales, or account-facing experience
Strong written and verbal communication skills
Proficiency with Excel, Google Sheets, email, and Microsoft Office
Ability to work in a fast-paced, deadline-driven environment
Preferred Qualifications
Experience in trucking, freight brokerage, dispatch, or load planning
Customer-facing logistics or transportation experience
Experience working with shippers, carriers, or internal sales teams
What We Value
Go the extra mile • Stay humble • Take responsibility • Lead by example • Build relationships • Keep learning • Be enthusiastic
Schedule
Monday–Friday
8-hour shifts
Overtime available