Customer Service Load & Transportation Coordinator

TRUE STAR TRANSIT INC

Customer Service Load & Transportation Coordinator

San Fernando, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    About Us

    We’re one of the fastest-growing trucking and freight transportation companies in the country. We move freight through strong customer relationships, clear communication, and disciplined execution—not e-commerce fulfillment or warehouse logistics.

    We’re looking for a customer-driven Load Planner who enjoys working with people, solving problems in real time, and keeping freight moving efficiently. This role requires professionalism, urgency, and the ability to communicate confidently with customers and internal teams in a fast-paced environment.

    This Role Is a Great Fit If You:

    Have strong customer service or sales communication skills

    Are comfortable being a primary point of contact for customers

    Can juggle multiple priorities without losing accuracy

    Enjoy a fast-paced, high-accountability environment

    Have experience in trucking, freight brokerage, or transportation logistics

    This is NOT an e-commerce, warehouse, or fulfillment role. This role supports trucking and freight transportation operations. Applicants whose experience is limited to e-commerce logistics or warehouse operations may not be considered.

    Key Responsibilities

    Communicate professionally with customers via phone and email

    Plan, coordinate, and manage freight movement

    Maintain accurate load and order details

    Proactively resolve issues and keep customers informed

    Collaborate with internal sales and operations teams

    Use Excel / Google Sheets and internal systems daily

    Required Qualifications

    Associate’s degree or higher (or equivalent professional experience)

    Proven customer service, sales, or account-facing experience

    Strong written and verbal communication skills

    Proficiency with Excel, Google Sheets, email, and Microsoft Office

    Ability to work in a fast-paced, deadline-driven environment

    Preferred Qualifications

    Experience in trucking, freight brokerage, dispatch, or load planning

    Customer-facing logistics or transportation experience

    Experience working with shippers, carriers, or internal sales teams

    What We Value

    Go the extra mile • Stay humble • Take responsibility • Lead by example • Build relationships • Keep learning • Be enthusiastic

    Schedule

    Monday–Friday

    8-hour shifts

    Overtime available