AMD Electrical Contracting LLC in Austin, TX, US is seeking a Customer Service Manager to join our dedicated team. We pride ourselves on delivering exceptional electrical services to clients, and we are looking for a passionate individual to lead our customer service department. The successful candidate will play a key role in ensuring that our customers receive top-notch service, resolving any issues promptly and efficiently. As the Customer Service Manager, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver the highest level of support to our valued clients. This role offers a competitive salary of $70,000 and the opportunity to be part of a dynamic company that values customer satisfaction above all else. Responsibilities: • Develop and implement customer service policies and procedures to enhance overall customer satisfaction. • Monitor and analyze customer service performance metrics to identify areas for improvement and implement strategies accordingly. • Train, mentor, and supervise customer service representatives to ensure consistent quality service delivery. • Collaborate with other departments to resolve complex customer issues and escalate when necessary to achieve timely resolution. • Conduct regular meetings with the customer service team to provide feedback, address concerns, and foster a positive work environment. Qualifications: • 3+ years of experience in customer service management • Strong leadership and team-building skills • Excellent communication and interpersonal abilities • Proficiency in Microsoft Office Suite • US Work Authorization Compensation: $70,000

• Develop and implement customer service policies and procedures to enhance overall customer satisfaction. • Monitor and analyze customer service performance metrics to identify areas for improvement and implement strategies accordingly. • Train, mentor, and supervise customer service representatives to ensure consistent quality service delivery. • Collaborate with other departments to resolve complex customer issues and escalate when necessary to achieve timely resolution. • Conduct regular meetings with the customer service team to provide feedback, address concerns, and foster a positive work environment.