We're seeking a National Accounts Customer Service Manager to be the operational backbone of our National Sales Director. This is a high-impact, strategic support role for a customer service professional ready to level up from transactional order-taking to managing complex, multi-location projects worth six and seven figures. You'll be the single point of contact for our most important accounts—national restaurant groups, hotel chains, multifamily developers, and commercial general contractors. You'll orchestrate quotes, manage project timelines, coordinate logistics across multiple regions, and ensure flawless execution from first call to final delivery. This isn't entry-level customer service. This is a senior role requiring exceptional communication, CRM mastery, project management discipline, and the ability to anticipate needs before they're expressed. You'll work directly with C-suite buyers and be trusted to represent Bedrosians with professionalism and strategic thinking. Responsibilities: • Lead and manage the customer service effort to ensure exceptional service delivery across all national accounts • Develop and implement strategies to enhance customer satisfaction and loyalty, aligning with our company's goals • Serve as the primary point of contact for key accounts, fostering strong relationships and ensuring seamless communication • Coordinate and oversee order timelines, ensuring all milestones are met and projects are delivered on time • Collaborate with sales and logistics teams to streamline processes and improve efficiency in order management • Analyze customer feedback and data to identify trends, providing actionable insights to improve service quality, efficiency, and reliability • Train and mentor team members, empowering them to achieve their full potential and contribute to our success story Qualifications: Required Experience • 5+ years of customer service or account management experience in a B2B environment (building materials, distribution, manufacturing, or project-based industries strongly preferred) • Proven track record managing complex, multi-stakeholder projects from quote to completion • CRM expertise (HubSpot, Salesforce, or similar platforms)—you live in the system and keep it pristine • Advanced proficiency in Excel/Google Sheets : Pricing matrices, pivot tables, data analysis • Exceptional written and verbal communication : Your emails are clear, professional, and grammatically perfect • Strong organizational skills: You manage 20+ active projects simultaneously without dropping balls Industry Experience (Preferred, Not Required) • Building materials distribution (tile, flooring, countertops, lumber, cabinetry, etc) • Commercial construction or multifamily development • National account management in distribution or manufacturing • Project management or logistics coordination in fast-paced environments The Skills That Set You Apart • Strategic Thinker : You don't just process orders—you understand how your work impacts the National Sales Director's success • Anticipatory Service : You identify issues before customers complain and solutions before they're requested • Detail Obsessed : Every quote is accurate, every email is proofread, every deadline is met • Communication Excellence : You write like a professional, speak with confidence, and present yourself with polish • Tech Savvy : You learn new systems fast and find efficiencies through automation • Calm Under Pressure : When projects go sideways, you troubleshoot with urgency and grace Compensation: $25 - $30 hourly

• Lead and manage the customer service effort to ensure exceptional service delivery across all national accounts • Develop and implement strategies to enhance customer satisfaction and loyalty, aligning with our company's goals • Serve as the primary point of contact for key accounts, fostering strong relationships and ensuring seamless communication • Coordinate and oversee order timelines, ensuring all milestones are met and projects are delivered on time • Collaborate with sales and logistics teams to streamline processes and improve efficiency in order management • Analyze customer feedback and data to identify trends, providing actionable insights to improve service quality, efficiency, and reliability • Train and mentor team members, empowering them to achieve their full potential and contribute to our success story