Customer Service Manager

Collins Law Firm, LLC

Customer Service Manager

Pewaukee, WI
Full Time
Paid
  • Responsibilities

    We’re Looking for Someone Who Genuinely Cares — Not Just Someone Who’s Qualified A rare opportunity to build something meaningful at a family-focused law firm — and grow with us for the long term. Full-time, salaried • $5,000/month base + bonuses • Pewaukee, Wisconsin • In-office + 2 evenings/month + 1 Saturday/month Who we are Collins Law Firm LLC is a small, family-oriented law firm on a mission to make life better for the families and small business owners in our community. We help people do the right thing for the people they love — and we take that seriously. We’re growing, and we need one sharp, driven, friendly person to become the operational heartbeat of our practice. This isn’t a “show up and follow a script” job. It’s a chance to build something real, with real impact, alongside a team that cares. Is this you? • You’ve worked in financial services, real estate closings, insurance, or a client-facing professional services role • You’re genuinely tech-savvy — comfortable juggling multiple platforms and learning new systems fast • You’re self-motivated and don’t need hand-holding to figure things out • You’re warm and easy to talk to, but also detail-oriented and organized • You can think on your feet and make smart decisions under pressure • You’re not above making coffee or refilling the printer — and you don’t need a big team to feel important Responsibilities: What you’ll actually do Your most important job: be the first and best impression our prospects and clients have of this firm. That means: • Talking with prospective clients, educating them about our process, and setting appointments for our “Estate Planning Sessions.” • Guiding clients from the moment they hire us through to a completed, signed, delivered estate plan • Mastering our systems and technology — and owning the client experience end to end • Supporting our community presence: speaking engagements, expos, local events, and outreach • Helping implement and improve the systems that make our firm run smoothly Is this an easy job? Honestly, no. But the potential for long-term growth — in responsibility, compensation, and impact — is very real. Qualifications: • Client-facing professional services experience: 2+ years in a client-heavy role (financial services, real estate closings, insurance, legal intake, or similar) with a track record of guiding people through important decisions. • Warm, confident communicator: Strong phone and in-person communication skills; able to educate prospects on process, set appointments, and make people feel cared for and understood. • Exceptionally organized and detail-driven: Proven ability to manage multiple clients/cases at once, maintain accurate records, and follow checklists without dropping the ball. • Tech-savvy and fast learner: Comfortable learning new platforms quickly and juggling multiple systems daily (CRM, scheduling, intake forms, document tools, email/text workflows). • Self-motivated problem solver: Works independently, takes ownership, and makes smart judgment calls without needing constant direction; thrives in a growing firm where systems are improving. • Calm under pressure, high integrity: Can think on your feet, handle sensitive situations with discretion, and maintain professionalism and confidentiality at all times. • Hands-on “no task too small” attitude: Willing to do what it takes—supporting events and outreach, helping with office operations, and stepping in wherever needed to deliver an excellent client experience. Compensation: $50,000 - $65,000 yearly

    • What you’ll actually doYour most important job: be the first and best impression our prospects and clients have of this firm. That means: • Talking with prospective clients, educating them about our process, and setting appointments for our “Estate Planning Sessions.” • Guiding clients from the moment they hire us through to a completed, signed, delivered estate plan • Mastering our systems and technology — and owning the client experience end to end • Supporting our community presence: speaking engagements, expos, local events, and outreach • Helping implement and improve the systems that make our firm run smoothlyIs this an easy job? Honestly, no. But the potential for long-term growth — in responsibility, compensation, and impact — is very real.

  • Compensation
    $50,000-$65,000 per year