We’re looking for a Customer Service Manager who’s obsessed with client success, thrives in fast-paced environments, and wants to make a real impact every single day. In this role, you’ll serve as the main point of contact for a portfolio of property owners and residents, ensuring their experience is smooth, responsive, and results-driven. While this position carries many responsibilities of a traditional Property Manager, we’re hiring for attitude over industry — if you’re great at communication, organization, and solving problems under pressure, we can teach you the real estate side. You’ll lead with empathy, follow through with urgency, and play a key role in client retention and long-term satisfaction. If you want to be part of a growing, modern real estate company that values initiative, culture, and service — we want to hear from you. Responsibilities: • Serve as the primary point of contact for property owners and residents, ensuring all questions and concerns are resolved quickly and professionally • Manage a portfolio of rental properties, overseeing day-to-day communication, lease compliance, work orders, and vendor coordination • Drive customer satisfaction and retention by delivering proactive updates, setting clear expectations, and following through with urgency • Collaborate with internal team members (leasing, maintenance, accounting) to ensure a smooth, consistent experience for every client • Monitor portfolio performance and identify opportunities to improve service, reduce churn, and increase renewal rates • Document all communication, issues, and resolutions accurately in our systems (AppFolio, LeadSimple, etc.) Qualifications: • Exceptional communication and interpersonal skills — able to manage tough conversations with professionalism and empathy • Highly organized and detail-oriented with the ability to manage multiple tasks and deadlines without dropping the ball • Proven ability to resolve customer issues and create positive client experiences under pressure • Comfortable using tech tools and platforms (we’ll train you on ours — AppFolio, LeadSimple, etc.) • Self-starter with a strong sense of ownership, accountability, and urgency • Prior experience in customer service, account management, hospitality, or operations strongly preferred — property management experience is a bonus, not a requirement Compensation: $50,000 - $65,000 yearly

• Serve as the primary point of contact for property owners and residents, ensuring all questions and concerns are resolved quickly and professionally • Manage a portfolio of rental properties, overseeing day-to-day communication, lease compliance, work orders, and vendor coordination • Drive customer satisfaction and retention by delivering proactive updates, setting clear expectations, and following through with urgency • Collaborate with internal team members (leasing, maintenance, accounting) to ensure a smooth, consistent experience for every client • Monitor portfolio performance and identify opportunities to improve service, reduce churn, and increase renewal rates • Document all communication, issues, and resolutions accurately in our systems (AppFolio, LeadSimple, etc.)