Benefits:

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls, emails, and texts

Monitor Social Media Accounts

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Direct response units to appropriate location

Monitor status of the response team

Qualifications

College Degree

Previous experience as a Customer Service Representative or in a similar role is preferred

Computer savvy and familiar with customer management software

Excellent verbal and written communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to multitask and prioritize projects

Problem solver

Excellent typing and data entry skills

Ability to work in our office M-F 8am-5pm (this is not a remote position)