This role is split 50/50 between client communication and internal coordination. You’ll manage relationships with both Pay-Per-Lead and custom marketing clients, ensuring satisfaction, retention, and growth. You’ll be expected to think critically, spot weak points in client processes, and improve systems over time. We’re looking for a Client Success Manager who can own client relationships, keep performance high, and help clients grow. This is a role for someone who’s calm under pressure, focused on outcomes, and knows how to handle demanding conversations with grace. Responsibilities: • Own full-cycle client success management, from onboarding to ongoing check-ins • Run Zoom calls, communicate results, and guide clients to better outcomes • Translate marketing performance metrics (e.g., CPL, lead quality, and ROI) into clear, actionable insights anyone can understand • Identify breakdowns in campaign performance or client-side processes and help solve them • Coordinate with ad buyers to ensure seamless execution of handling client issues and completely dealing with them ,and closing the loop • Handle escalations (e.g,. “the leads are bad,” “I want to cancel”) with confidence and control • Proactively flag churn risks and take steps to improve retention • Create systems, improve SOPs, and document everything along the way • Report weekly on performance, risk, and wins Qualifications: • 5+ years in a client-facing role, preferably in a digital marketing startup or agency • Experience supporting or working alongside Facebook Ads and Google Ads campaigns • Able to read ad dashboards and/or reports, understand performance trends, and communicate insights • Strong verbal and written communication skills • Comfortable using Asana, Slack, Google Workspace, and similar tools • Strong ethics and professionalism—operates by the golden rule - “treat others how you’d like to be treated” Qualifications: • 5+ years in a client-facing role, preferably in a digital marketing startup or agency • Experience supporting or working alongside Facebook Ads and Google Ads campaigns • Able to read ad dashboards and/or reports, understand performance trends, and communicate insights • Strong verbal and written communication skills • Comfortable using Asana, Slack, Google Workspace, and similar tools • Strong ethics and professionalism—operates by the golden rule - “treat others how you’d like to be treated” You’re a Fit If You: • Are curious, proactive, and self-directed—you solve problems before they become issues • Can take vague input and turn it into structure, SOPs, and follow-through • Don’t brag about hard work—you just get the job done • Keep conversations from escalating—even with frustrated clients • Own your outcomes and take pride in client wins, not just effort • Can identify when a client’s sales process (not the ads) is the issue, and coach them without ego • Want to help build something meaningful, not just punch a clock You're Not a Fit If You: • Wait for instructions or need constant oversight • Avoid hard conversations or push blame • Want a “support” role—this is client leadership • Don’t follow up, track details, or document your work Tools You'll Use: • Asana, Slack, Loom • Google Ads & Facebook Ads dashboards • Looker Studio or similar reporting platforms Compensation & Benefits: • Competitive salary based on experience • Fully remote with flexible hours • Opportunity for performance-based bonuses • Clear KPIs and direct line to leadership • A fast-growing team that values initiative and results Compensation: $55,000 - $90,000 yearly

• Own full-cycle client success management, from onboarding to ongoing check-ins • Run Zoom calls, communicate results, and guide clients to better outcomes • Translate marketing performance metrics (e.g., CPL, lead quality, and ROI) into clear, actionable insights anyone can understand • Identify breakdowns in campaign performance or client-side processes and help solve them • Coordinate with ad buyers to ensure seamless execution of handling client issues and completely dealing with them ,and closing the loop • Handle escalations (e.g,. “the leads are bad,” “I want to cancel”) with confidence and control • Proactively flag churn risks and take steps to improve retention • Create systems, improve SOPs, and document everything along the way • Report weekly on performance, risk, and wins