Customer Service Manager

Are you someone who loves to take ownership of projects, continuously improve the end-to-end order entry process; while also managing inventory and a small team? StaffBuffalo is working with a growing, operations-focused organization to hire a Customer Service Manager paying $80,000 - $95,000/year, depending on experience to manage processes, strategy and inventory. This role is responsible for leading and optimizing order management and customer service functions to ensure a consistent, accurate, and efficient customer experience.

The Customer Service Manager, will oversee processes rather than direct customer interaction, driving performance through KPI management, workflow optimization, and team development. This Customer Service Manager will play a key role in improving operational efficiency, reducing errors, and ensuring strong cross-functional collaboration across departments.

This is an excellent opportunity for a process-driven leader who enjoys building structure, developing teams, and creating measurable improvements in a fast-paced environment.

This is an in-person, on-site role in the Northtown's.

Responsibilities:

• Own and continuously improve end-to-end order entry and order management processes
• Identify inefficiencies, bottlenecks, and risks, implementing corrective actions and process improvements
• Develop, track, and manage departmental KPIs with clear reporting for leadership
• Lead, coach, and develop team members to drive accountability and performance
• Establish and maintain standard operating procedures and internal controls
• Partner with Sales, Operations, Accounting, and Purchasing to improve customer experience outcomes
• Drive root cause analysis for service issues, order errors, and fulfillment discrepancies
• Opportunity to lead and shape operational processes
• Collaborative and team-oriented work environment
• Ability to make measurable impact on business performance
• Stable organization with strong operational focus

Qualifications:

• Bachelor’s degree in Business, Operations Management, or related field preferred
• 3+ years of leadership experience in customer service, order management, or operations
• Strong experience with KPI development, performance management, and process improvement
• Experience working with ERP systems and data reporting tools
• Strong analytical, problem-solving, and decision-making skills
• Understanding of logistics, supply chain, and order fulfillment processes
• Ability to collaborate cross-functionally and drive operational improvements

Benefits:

• Competitive salary: $80,000-$95,000/year, based on experience
• Hours: 8am-5pm, (Flexibility on start time.)
• Special Summer Hours
• Health Insurance
• PTO
• Paid Holidays
• Retirement 401k plan
• Professional growth and leadership development opportunities

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