Benefits:

Simple IRA

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Position Overview: Stansel Insurance Agency is seeking an experienced and motivated Customer Service Manager to lead our service team and ensure an exceptional client experience. This role is ideal for someone who thrives in a leadership position, enjoys developing team members, and can balance day-to-day service responsibilities with team oversight and performance management.

You’ll play a key role in maintaining strong client relationships while driving team success through coaching, accountability, and process improvement.

Responsibilities:

Lead, manage, and support the customer service team

Train and develop staff to ensure high performance and consistent service standards

Handle complex customer service requests and escalations

Support cross-selling efforts and identify opportunities to grow existing accounts

Re-engage past clients through winback initiatives

Monitor team productivity, set goals, and hold team members accountable

Maintain organized workflows and ensure efficient daily operations

Collaborate with agency leadership to improve processes and team performance

Qualifications:

Prior insurance industry experience required

Previous management or leadership experience preferred

Strong communication and interpersonal skills

Proven ability to coach, train, and develop team members

Organized, detail-oriented, and able to manage multiple priorities

Comfortable handling both leadership responsibilities and hands-on service work

Positive, solutions-focused mindset