Benefits:
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Join a Team That’s Transforming Homes—and Building Careers
Company Overview: At Window World of Kentuckiana and Elizabethtown, we’re more than a window, door, and siding company—we’re a passionate, locally owned team backed by a nationally recognized brand. We deliver top-quality products, expert installations, and exceptional service that helps homeowners enhance their homes and improve their everyday lives. We specialize in unparalleled window, door, and siding replacement services, with materials proudly sourced from the USA.
Position Overview: We’re looking for a friendly, detail-oriented, and creative Customer Service & Marketing Coordinator to join our Louisville, KY team. This role is perfect for someone who thrives on engaging with people, loves staying organized, and has a knack for marketing and lead generation. If you're excited about building relationships and growing brand presence, we want to meet you. In this role, you will be the first point of contact for our current and potential customers, ensuring they receive exceptional service from the moment they reach out.
What You’ll Do:
As the front-line connection to our customers and a key player in our marketing efforts, you will:
Customer Support: Answer incoming calls, emails, and online inquiries with professionalism and a warm, helpful attitude.
Lead Management: Convert inbound inquiries into sales leads by scheduling consultations and maintaining lead pipeline follow-ups.
CRM Data Entry: Maintain accurate customer information and status updates in our CRM system (training provided).
Marketing Assistance: Collaborate with leadership on local marketing efforts, including social media content, email campaigns, community outreach, and event coordination.
Brand Representation: Help develop and maintain a consistent brand voice across customer communications and marketing channels.
Scheduling: Schedule service appointments, coordinating with both customers and our Window World team.
Customer Satisfaction: Resolve questions, complaints, or issues promptly and positively, maintaining strong customer relationships.
What We’re Looking For:
1+ years of customer service experience; marketing or home improvement industry experience is a plus
Strong written and verbal communication skills
High attention to detail and strong organizational abilities
Comfortable working in a fast-paced environment with competing priorities
Familiarity with or willingness to learn CRM and marketing software (training provided)
A positive, proactive attitude with a genuine interest in marketing, branding, and customer care
Basic knowledge of windows, doors, or home improvement services is helpful but not required
What We Offer:
Comprehensive paid training to set you up for success
Stable, full-time hours with year-round job security
Generous PTO and paid holidays
Career growth opportunities—advance into sales, marketing, or leadership roles
Flexible schedule accommodations
Collaborative, team-first culture
Competitive salary
A meaningful role supporting families as they improve their homes and quality of life
How to Apply:
If you’re passionate about helping people, have an interest in marketing, and love making things happen, we want to hear from you.
Submit your resume today and take the first step toward a rewarding future at Window World.