Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Wellness resources

401(k) matching

Competitive salary

Paid time off

Are you someone who thrives in a fast-paced environment, loves helping people, and takes pride in staying organized and on top of details?

At Restoration Resources, Inc., we’re not just answering phones—we’re helping people during some of the most stressful times in their lives. We’re looking for a Customer Service & Office Administrator who brings positivity, professionalism, and a strong sense of ownership to everything they do.

If you enjoy being the go-to person, keeping things running smoothly, and being part of a supportive team—we’d love to meet you!

What You’ll Do In this role, you’ll be at the heart of our operations, helping ensure every job runs smoothly from the first call to completion.

Answer incoming calls and warmly greet customers and visitors

Enter new job leads and referrals (FNOL) accurately and efficiently

Deliver exceptional customer service with empathy and professionalism

Perform detailed data entry and maintain accurate records

Create and manage digital job files

Monitor job progress and ensure documentation is complete

Review and validate initial field documentation

Track subcontractors and job-related services

Support accounting and other departments as needed

Keep the office organized and running efficiently

What We’re Looking For We’re looking for someone who is dependable, detail-oriented, and genuinely enjoys helping others.

2+ years of administrative or office experience

Strong customer service skills with a positive, professional demeanor

Excellent communication skills (written and verbal)

High attention to detail and strong organizational skills

Self-motivated with the ability to prioritize and manage multiple tasks

Comfortable learning new systems and software

Bonus Points For:

Experience with QuickBooks (we’re happy to train!)

Familiarity with Xactimate or similar industry software

Why Join Us? Be part of a supportive, team-focused environment

Make a real impact helping customers during critical situations

Opportunity to learn and grow within the restoration industry

Work with a company that values professionalism, respect, and teamwork

Ready to Apply? If you’re organized, customer-focused, and ready to be part of a great team, we’d love to hear from you! Apply today and take the next step in your career with Restoration Resources, Inc.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.