Job Description

Job Description

We are seeking a Customer Service Officer to join our dedicated team in Culver City, CA. The ideal candidate will be responsible for managing client inquiries, providing accurate information, and ensuring each customer interaction reflects the high standards of Chats Cloud Cover. This position requires excellent communication skills, a professional demeanor, and a proactive approach to problem-solving.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, and chat.

• Provide timely and accurate information regarding company products and services.

• Resolve customer concerns with professionalism and efficiency.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with internal teams to improve service delivery and client satisfaction.

• Uphold company policies and contribute to maintaining a positive brand image.

Qualifications

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.

• Minimum of 1–2 years of experience in customer service or client relations.

• Strong written and verbal communication skills.

• Excellent problem-solving abilities and attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency with CRM systems and Microsoft Office Suite.

Additional Information

Benefits

• Competitive annual salary ($51,000 – $56,000)

• Opportunities for professional growth and advancement

• Supportive and dynamic work environment

• Comprehensive training and development programs

• Full-time, on-site position