Job Description

We are seeking a Customer Service Officer to serve as a key point of contact between our company and our valued clients. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding service. The ideal candidate will ensure that customer inquiries are handled efficiently and professionally while maintaining the highest standards of client satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Provide accurate information regarding products, services, and company policies

• Resolve customer concerns with empathy and efficiency

• Maintain detailed records of client interactions and transactions

• Coordinate with internal departments to ensure timely issue resolution

• Support administrative tasks related to customer accounts

• Contribute to the continuous improvement of customer service processes

Qualifications

• Excellent verbal and written communication skills

• Strong problem-solving and organizational abilities

• Professional demeanor and customer-focused mindset

• Ability to manage multiple tasks in a fast-paced environment

• Proficiency in basic office software and data entry systems

• Strong interpersonal skills and attention to detail

Additional Information

• Competitive salary within the range of $45,000 – $49,000 annually

• Clear growth opportunities within a supportive and expanding organization

• Professional development and skill-building programs

• Collaborative and respectful team environment

• Stable full-time position with long-term career potential