Customer Service Officer

E

Entertainment Travel Associates

Customer Service Officer

New Orleans, LA
Full Time
Paid
  • Responsibilities

    Job Description

    Position Overview
    The Customer Service Officer assists customers with inquiries, resolves issues, and ensures a positive customer experience while supporting the service team.

    Key Responsibilities

    • Respond to customer inquiries in a timely and professional manner

    • Provide accurate information about products, services, or promotions

    • Resolve customer concerns or escalate issues when necessary

    • Maintain records of customer interactions

    • Support customer engagement and satisfaction initiatives

  • Qualifications

    Qualifications

    • Strong communication and interpersonal skills

    • Customer-focused mindset and problem-solving abilities

    • Ability to remain professional when handling concerns

    • Basic computer and data entry skills

    • Team-oriented attitude

    Additional Information

    All your information will be kept confidential according to EEO guidelines.