Job Description

Entertainment Travel Associates is seeking a dedicated and customer-focused Customer Service Officer to join our Miami team. In this role, you will serve as the primary point of contact for customers, providing professional assistance, resolving inquiries, and ensuring every interaction reflects our commitment to excellence.

If you are an excellent communicator who enjoys helping people and thrives in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Provide outstanding customer service through professional and timely communication.
• Respond to customer inquiries and provide accurate information regarding services and processes.
• Resolve customer concerns efficiently while maintaining a positive experience.
• Maintain detailed and accurate customer records.
• Collaborate with internal departments to ensure customer needs are met.
• Process customer requests and follow company procedures.
• Identify opportunities to improve customer satisfaction and service quality.
• Maintain a professional and courteous attitude during every customer interaction

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Outstanding problem-solving and critical-thinking skills.
• Professional attitude with a customer-first mindset.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities.
• Basic computer proficiency and willingness to learn new systems.
• Reliable, detail-oriented, and team-focused.

Additional Information

• Competitive Salary: $36,000 – $41,000 annually.
• Full-time position.
• Professional training and ongoing development.
• Career growth opportunities within the company.
• Collaborative and supportive work environment.
• Opportunity to develop valuable customer service and communication skills.
• Stable schedule and long-term career potential.
• Work with an organization committed to excellence and employee success