Job Description
Entertainment Travel Associates is seeking a dedicated and customer-focused Customer Service Officer to join our Miami team. In this role, you will serve as the primary point of contact for customers, providing professional assistance, resolving inquiries, and ensuring every interaction reflects our commitment to excellence.
If you are an excellent communicator who enjoys helping people and thrives in a fast-paced environment, we'd love to hear from you.
Responsibilities
- Provide outstanding customer service through professional and timely communication.
- Respond to customer inquiries and provide accurate information regarding services and processes.
- Resolve customer concerns efficiently while maintaining a positive experience.
- Maintain detailed and accurate customer records.
- Collaborate with internal departments to ensure customer needs are met.
- Process customer requests and follow company procedures.
- Identify opportunities to improve customer satisfaction and service quality.
- Maintain a professional and courteous attitude during every customer interaction