Job Description

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Officer to join our Cleveland team. In this role, you will be responsible for handling inquiries, resolving issues, and ensuring that each customer receives high-quality support. You will play a key role in maintaining client satisfaction and reinforcing our commitment to excellence.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner

• Resolve customer complaints and issues with empathy, efficiency, and clear documentation

• Maintain a deep understanding of company products and services to support customer needs

• Collaborate with other departments to resolve escalated concerns and improve service processes

• Maintain accurate records of customer interactions and transactions

• Follow up on open cases to ensure resolution and satisfaction

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus

• 1+ years of experience in a customer service or administrative role

• Strong verbal and written communication skills

• Ability to handle high-pressure situations calmly and effectively

• Proficiency with CRM systems and Microsoft Office Suite

• Attention to detail and strong problem-solving abilities

Additional Information

Benefits

• Competitive salary: $56,000 – $61,000 annually

• Clear opportunities for career advancement and professional development

• On-the-job training to build technical and communication skills

• Supportive team culture that values your growth and contributions

• Paid time off, health benefits, and retirement plans available