Job Description

Job Description:
We are currently seeking a dedicated and detail-oriented Customer Service Officer to join our growing team. The ideal candidate will play a vital role in supporting our clients, maintaining service excellence, and representing Nexmos Design with professionalism and care.

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or in person

• Provide accurate information regarding products, services, and project timelines

• Resolve customer concerns efficiently and empathetically

• Maintain records of customer interactions and transactions

• Collaborate with internal departments to ensure client satisfaction

• Follow up on client feedback to improve service delivery

• Support administrative functions related to client accounts

Qualifications

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)

• Minimum of 1 year experience in a customer-facing role

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office Suite and customer service software

• Ability to multitask and manage time effectively

• Problem-solving mindset with a customer-first approach

• Positive attitude and willingness to learn and grow within the company

Additional Information

Benefits:

• Competitive salary package

• Professional growth opportunities

• Supportive and team-oriented work environment

• Paid time off and holidays

• On-site training and development programs

• Health and wellness support plans