Job Description

The Customer Service Officer will serve as the primary point of contact for clients, ensuring seamless communication between customers and internal departments. This role is essential in maintaining strong client relationships, resolving inquiries efficiently, and supporting daily logistics operations with accuracy and professionalism.

The ideal candidate is organized, detail-oriented, and capable of handling multiple priorities in a fast-paced setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Coordinate with operations and logistics teams to ensure timely shipment updates

• Process orders, documentation, and service requests accurately

• Monitor shipment status and proactively communicate updates to clients

• Resolve service issues and escalate complex matters when necessary

• Maintain accurate customer records and system documentation

• Support continuous improvement initiatives within the customer service process

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Ability to work independently and collaboratively within a team

• Problem-solving mindset with attention to detail

• Proficiency in Microsoft Office and general computer systems

• Professional demeanor and customer-focused attitude

Additional Information

• Competitive salary ($45,000 – $49,000 annually)

• Opportunities for professional growth and career advancement

• Skill development in logistics and client relationship management

• Supportive and collaborative work environment

• Stable, full-time position within a growing organization