Job Description

Job Description

We are currently seeking a dedicated and detail-oriented Customer Service Officer to join our team in Austin, TX. The ideal candidate will be the first point of contact for our clients and customers, ensuring that all inquiries are handled efficiently and with professionalism. If you are passionate about providing excellent service and are looking to grow within a supportive and fast-paced environment, we encourage you to apply.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal systems

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution

• Maintain a detailed record of customer interactions and transactions

• Collaborate with internal teams to ensure smooth communication and client satisfaction

• Process orders, forms, and applications accurately

• Identify and escalate issues to the appropriate departments when necessary

• Continuously strive to improve service procedures and standards

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred

• 1+ year of experience in a customer service or administrative role

• Strong communication and interpersonal skills

• Ability to manage multiple tasks efficiently and work well under pressure

• Proficiency with MS Office and customer service software

• Detail-oriented with excellent problem-solving abilities

• Friendly and professional demeanor

Additional Information

Benefits

• Competitive salary ranging from $57,000 to $62,000 annually

• Opportunities for professional growth and career advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive team environment and ongoing training

• Retirement savings plan