Job Description

We are looking for a dedicated Customer Service Officer to join our team in New Orleans. This role plays a key part in ensuring exceptional client satisfaction by managing inquiries, supporting customer needs, and maintaining a high standard of professionalism across all interactions. The ideal candidate is someone who communicates clearly, remains composed under pressure, and thrives in a client-focused environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries and requests.

• Maintain accurate records of customer interactions and follow-up actions.

• Provide timely solutions by coordinating with internal departments.

• Assist customers with service information, processes, and issue resolution.

• Monitor service quality and identify opportunities for improvement.

• Support overall client satisfaction and retention efforts.

• Uphold the company’s standards of professionalism and customer care at all times.

Qualifications

• Strong verbal and written communication skills.

• Ability to multitask and manage priorities effectively.

• Professional demeanor and customer-oriented mindset.

• Strong problem-solving and organizational abilities.

• Capacity to work both independently and as part of a team.

• Commitment to maintaining confidentiality and handling sensitive information appropriately.

Additional Information

• Competitive salary within the range of $51,000 – $54,000.

• Opportunities for growth and career advancement within the company.

• Ongoing skill development and professional training.

• Supportive, team-oriented work environment.

• Full-time position with long-term stability.