Job Description

Job Description

We are seeking a dedicated and proactive Customer Service Officer to join our growing team in Austin, TX. The ideal candidate will serve as the first point of contact for clients, ensuring all inquiries and concerns are handled with professionalism, accuracy, and care. This position requires excellent communication skills, attention to detail, and a strong sense of responsibility toward client satisfaction.

Responsibilities

• Respond to client inquiries via phone, email, and in person in a timely and professional manner.

• Maintain accurate client records and manage service requests efficiently.

• Coordinate with internal departments to ensure smooth handling of property-related issues.

• Provide clear information about services, procedures, and policies to clients.

• Assist in resolving customer concerns and ensuring their needs are met promptly.

• Contribute to a positive and productive office environment through collaboration and initiative.

Qualifications

Qualifications

• Strong communication and interpersonal skills.

• Excellent problem-solving abilities and a client-focused mindset.

• Ability to multitask and prioritize tasks in a fast-paced setting.

• Professional demeanor and reliability in managing sensitive information.

• Basic computer proficiency and familiarity with office management systems.

Additional Information

Benefits

• Competitive annual salary ($50,000 – $55,000).

• Opportunities for professional growth and career advancement.

• Supportive and team-oriented work environment.

• Comprehensive training and skill development programs.

• Stable, full-time employment with consistent hours.