Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company Overview

Accurate Paper Box is a rapidly growing folding carton manufacturer dedicated to precision, quality, and reliability in every project we produce. We pride ourselves on being a dynamic, customer-focused team where initiative and innovation are valued. As we continue scaling our operations, we’re looking for a versatile and proactive team member to support customer service, estimating, purchasing, and HR coordination.

Position Overview

We’re seeking a detail-oriented Operations & Customer Service Coordinator who can bridge multiple departments to keep our production and office operations running smoothly. This role combines elements of customer service, estimating, procurement, and human resources, making it ideal for someone with strong organizational skills and a background in printing, manufacturing, or administrative operations.

You’ll assist in preparing job estimates, managing material purchasing, coordinating customer orders, and supporting HR functions such as onboarding and payroll documentation. This is a high-impact position that plays a key role in keeping communication clear between sales, production, and management.

Key Responsibilities

Customer Service & Order Management

Serve as a liaison between customers, sales, and production to ensure smooth project execution.

Prepare job tickets, maintain order details, and assist with scheduling and production follow-ups.

Manage updates, revisions, and change orders with accuracy and professionalism.

Estimating & Job Preparation

Prepare basic and intermediate job estimates for folding carton projects.

Work closely with production and design teams to ensure accurate specifications.

Support sales with pricing and material selection insights.

Purchasing & Materials Management

Source and purchase paperboard, inks, and production supplies.

Manage vendor relationships, negotiate pricing, and track material usage.

Maintain an organized inventory system and reconcile purchase orders.

HR & Administrative Support

Assist with employee onboarding, recordkeeping, and compliance documentation.

Help coordinate payroll data and benefits enrollment.

Support company culture initiatives and HR communication with staff.

Qualifications

5+ years of experience in customer service, estimating, purchasing, or HR — printing or manufacturing industry preferred.

Strong multitasking ability across departments.

Proficiency in Microsoft Office; familiarity with ERP or CRM systems is a plus.

Excellent communication and interpersonal skills.

High attention to detail and follow-through.

Preferred Experience

Prior exposure to folding carton, printing, or packaging environments.

Experience managing vendor relationships and purchasing cycles.

Working knowledge of HR processes and compliance requirements.

Strong problem-solving mindset and ability to streamline workflow processes.

Why Join Accurate Paper Box

Growing company with a collaborative and entrepreneurial culture.

Opportunity to take ownership of cross-departmental responsibilities.

Room for advancement as operations scale.

Competitive pay, benefits, and an environment where initiative is rewarded.