We are looking for a friendly, reliable, and organized Customer Service Representative / Receptionist to join our growing team. This is a part-time position with the opportunity to grow into a full-time role for the right person.

In this role, you’ll be the first point of contact for our clients — whether on the phone or in person — and will assist with day-to-day service tasks including policy changes, documentation requests, and claim support.

Key Responsibilities:

Answer incoming phone calls and assist or direct clients as needed

Help customers with routine service needs such as:

Adding/removing vehicles

Printing and emailing ID cards

Processing address or contact info changes

Assist clients with basic claim-related questions and escalate to licensed agents when appropriate

Maintain a welcoming and professional front office environment

Schedule appointments and follow up with clients as needed

Support licensed agents with administrative tasks

Ideal Candidate Will Have:

A positive attitude and strong communication skills

Excellent organizational skills and attention to detail

Ability to learn quickly and follow established procedures

Comfort working with computers, phones, and office equipment

Prior experience in customer service, insurance, or receptionist roles is a plus

Bilingual (English/Spanish) is a bonus, but not required

Work Schedule:

Part-time (20–25 hours per week to start)

Flexible hours available Monday through Friday

Potential to expand to full-time based on performance and business needs

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.