TITLE: Customer Service Rep

LOCATION: Washington, DC/Hybrid

Employment type: Contract w2/1099/C2C

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 3 years

INTERVIEWS: Webcam Only

Job Description:

The client is looking for a person with 3 years of working experience as a Customer Service Rep.

Employment type: Contract w2/1099/C2C

Complete Description:

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

· Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.

· Assist customers with product information, order status, or any account-related issues.

· Resolve customer complaints and issues efficiently and empathetically, following agency procedures.

· Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.

· Process transactions, returns, and exchanges according to agency guidelines.

· Collaborate with other departments to address and resolve complex issues.

· Provide feedback to management on recurring customer concerns and suggest improvements.

· Stay informed about industry trends and best practices to enhance customer service quality.

· Perform other duties as assigned to support the customer service team.

Skills:

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required

· Strong organizational and multitasking abilities. Required

· Excellent written and verbal communication skills. Required

· Ability to handle sensitive information with confidentiality. Required

· High School Diploma. Required

Flexible work from home options available.