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Customer Service Rep

American Family Insurance James A Hood Agency Inc

Customer Service Rep

Brighton, CO
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Flexible schedule

    Paid time off

    Training & development

    Are you a friendly, detail-oriented individual who enjoys helping others and wants to grow in the insurance industry? Join the James A Hood Agency INC as a Customer Service Representative and become a key player on our team!

    Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Benefits/Perks

    Competitive hourly pay rate plus commission and/or bonuses

    Paid training

    Paid Time Off

    Commissions on life insurance policies if licensed or if you get licensed

    Bonus opportunities to reward your hard work

    PTO available after 1 year of employment

    Flexible work hours to support work-life balance

    Support for obtaining your insurance license with full reimbursement

    Responsibilities

    Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

    Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

    Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

    Processes change to existing accounts and policies

    Serves as a liaison on behalf of the customer between the agency and various business partners

    Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

    Schedules appointments with existing or prospective customers for agency employees

    Qualifications

    Bilingual in Spanish and English (strongly preferred)

    Current P&C and/or Life insurance license preferred but not required

    If not licensed, willingness to obtain P&C and/or Life insurance license (we reimburse licensing costs!)

    Excellent communication and problem-solving skills

    Friendly, patient, and team-oriented attitude

    Flexible availability to accommodate client needs

    Demonstrated customer service experience

    Effective communication skills

    Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

    Solid knowledge and understanding of basic mathematical skills·

    This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.