Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Flexible schedule

Paid time off

Employee discounts

Health insurance

Vision insurance

Customer Service Representative

📍 Ballwin, MO | ⏰ Full-Time

Why You’ll Love Working With Us

Competitive hourly pay plus commission and/or bonuses

401(k) with employer match

Anthem Health Insurance

Paid training — we set you up for success

Paid Time Off (PTO)

Paid holidays

Supportive team environment with opportunities to grow

About the Role

We’re looking for a friendly, dependable Customer Service Representative to join our team! In this role, you’ll be the first point of contact for many of our customers—helping answer questions, solve problems, and make sure they have a great experience with our agency. You’ll also work closely with our sales team to identify opportunities to better serve our clients.

If you enjoy helping people, building relationships, and working in a team-oriented environment, this could be a great fit.

What You’ll Do

Provide warm, professional service to new and existing customers

Answer questions about coverages, billing, claims, and products

Follow agency processes to handle policy updates and account changes

Help guide customers through the claims process and follow up as needed

Build strong relationships and trust with customers

Schedule appointments for current and prospective clients

Identify opportunities to offer additional products and coordinate follow-up with sales team members

What We’re Looking For

Previous customer service experience

Friendly, clear communication skills (written and verbal)

Comfortable using computers and basic software (Microsoft Office, web-based systems)

Strong attention to detail and basic math skills

Ability to stay organized and multitask in a fast-paced environment

Desired Experience (Not Required, But a Plus!)

Insurance, financial services, or office customer service experience

Experience handling policy changes, billing questions, or claims

Sales support or cross-selling experience

Familiarity with CRM or agency management software

Insurance license or willingness to obtain one

Ready to Apply?

If you’re someone who enjoys helping others and wants to grow with a supportive team, we’d love to hear from you. Apply today and let’s start the conversation!

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.