Customer Service Rep-Long-Term Contract (Government) Position

Title: Customer Service Rep

Work Arrangement: `Customer Service Rep

Worksite Address: Washington, DC

Interviews: In Person

Job Description: Short Description: A004 - Customer Service Rep

Hybrid -- only submit candidates local to the DMV area

Complete Description: The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

a. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.

b. Assist customers with product information, order status, or any account-related issues.

c. Resolve customer complaints and issues efficiently and empathetically, following agency procedures.

d. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.

e. Process transactions, returns, and exchanges according to agency guidelines.

f. Collaborate with other departments to address and resolve complex issues.

g. Provide feedback to management on recurring customer concerns and suggest improvements.

h. Stay informed about industry trends and best practices to enhance customer service quality.

i. Perform other duties as assigned to support the customer service team.

Education -High School Diploma

Qualifications

1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

2. Strong organizational and multitasking abilities.

3. Excellent written and verbal communication skills.

4. Attention to detail.

5. Ability to handle sensitive information with confidentiality.

Flexible work from home options available.