Customer Service Rep - HHC - Home Medical Equipment Retail

Henry Ford Health

Customer Service Rep - HHC - Home Medical Equipment Retail

Jackson, MI
Full Time
Paid
  • Responsibilities

    Job Description

    The ideal candidate will have exceptional customer service skills, be willing to work a flexible on-site schedule within the HME business hours, have a strong desire to learn, and be open to being taught as well as learning independently. Knowledge of HME and/or medical terminology is encouraged. Proficiency in computer, phone and interpersonal skills is essential.

  • Qualifications

    Qualifications

    EDUCATION & EXPERIENCE:

    Required Qualifications:

    • High school diploma or GED
    • Demonstrated proficiency with personal computers and standard office equipment
    • Strong written and verbal communication skills
    • Organizational and interpersonal competencies essential for professional medical office environments
    • Ability to perform mathematical calculations accurately
    • Analytical capability to gather data, compile reports, and manage special projects
    • Proficiency in face-to-face, telephone, and computer-based communication
    • Ability to work independently and collaboratively within a team structure
    • Professional demeanor consistent with medical office standards

    Preferred Qualifications:

    • College coursework in business or related field
    • Familiarity with medical terminology and home medical equipment (HME) industry knowledge
    • Self-directed work approach with demonstrated ability to learn independently