Role Description This is a full-time on-site role for a Plumbing Customer Service Rep/Dispatcher located in Nashville, TN. The Plumbing Dispatcher will be responsible for managing and coordinating the schedules of plumbing technicians, ensuring timely and efficient service delivery. This role involves handling customer inquiries, dispatching technicians to job sites, maintaining accurate records, assisting with parts and equipment inventory, and ensuring compliance with company policies and safety standards. The Plumbing Dispatcher will work closely with the service team to optimize operations and enhance customer satisfaction.

Qualifications

Strong organizational and time management skills

Excellent communication and customer service skills

Ability to effectively manage multiple tasks and deadlines

Proficiency in using dispatch and scheduling software (Service Titan/Field Edge knowledge is a plus)

Basic knowledge of plumbing services and terminology is preferred

Problem-solving skills and attention to detail

Ability to work in a fast-paced environment

High school diploma or equivalent; additional education or certification in a related field is a plus