Benefits:

Team building

Bonus on performance

Donation matching

Opportunity for advancement

Paid time off

Training & development

Job Summary The Customer Service Representative delivers top-tier support to potential and existing clients while helping the agency hit its service targets. You'll cross-sell when it makes sense, loop in sales pros, and keep everything moving smoothly. Starting hourly wage of $17.50 with opportunity for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills·

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.