Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Company: Mars Plastics Injection Molding Job Type: Full-Time

About Us: Mars Plastics is a full-service injection molding manufacturer providing custom plastic solutions for a wide range of industries. We also offer our own line of storage and organization products under the BinCraft brand. We’re committed to quality, innovation, and outstanding customer service — and we’re looking for a dependable and detail-oriented Customer Service Representative to join our team.

Job Summary: The Customer Service Representative will serve as the primary point of contact for our customers, providing support with orders, product information, delivery updates, and general inquiries. This role is key in maintaining strong relationships with our clients and ensuring a smooth experience from order to delivery.

Key Responsibilities:

Handle incoming customer calls and emails in a professional, friendly manner

Process orders, quotes, and returns accurately and efficiently

Communicate order status, shipping updates, and product availability to customers

Collaborate with production, shipping, and sales teams to ensure timely deliveries

Resolve customer issues and complaints with a solution-oriented mindset

Maintain accurate customer records in our system

Provide product information and assist customers in selecting appropriate solutions

Support the sales team with customer follow-ups and administrative tasks

Qualifications:

High school diploma or equivalent; Associate’s or Bachelor's degree a plus

2+ years of experience in a customer service or order entry role (manufacturing or industrial setting preferred)

Strong communication and interpersonal skills

Proficiency with Microsoft Office (Excel, Outlook) and ERP/order processing systems

Ability to manage multiple tasks and prioritize effectively

Attention to detail and a positive, team-oriented attitude

Benefits:

Competitive salary based on experience

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Opportunities for growth and cross-training