Customer Service Rep Remote Appointment Setter Independent Contractor

Mister Sparky Greater Philadelphia (VBA Crest Holdings)

Customer Service Rep Remote Appointment Setter Independent Contractor

Philadelphia, PA
Part Time
Paid
  • Responsibilities

    Remote Appointment Setter (Independent Contractor)

    Earn Based on Results – Work From Home

    Mister Sparky Electric of PA is seeking a reliable, professional Appointment Setter to help convert inbound leads into booked electrical service appointments.

    This is a remote independent contractor position. You will contact homeowners, respond to leads, schedule appointments, confirm appointments, and help ensure a great customer experience.

    Compensation

    Performance-Based Compensation:

    $10 per qualified appointment booked

    $10 when the appointment is completed

    $5 when the customer leaves a Google review

    $5 when a membership is sold

    Monthly performance bonuses may be available.

    Responsibilities

    Call new inbound leads immediately

    Respond to web forms and missed calls

    Contact leads from Google, Angi, Thumbtack, referrals, and website inquiries

    Confirm upcoming appointments

    Reschedule canceled appointments

    Follow up on unsold estimates

    Request Google reviews after completed jobs

    Maintain detailed notes in company systems

    Requirements

    Excellent spoken and written English

    Professional phone presence

    Reliable high-speed internet

    Quiet home office

    Ability to work during U.S. Eastern Time business hours

    Experience in customer service, appointment setting, dispatching, sales support, or call centers preferred

    What Success Looks Like

    Fast response times

    High booking rates

    Low cancellation rates

    Positive customer interactions

    Consistent follow-up

    Increased Google reviews

    Qualified Appointment Requirements

    To qualify for compensation, appointments must:

    Client must be located within our service area

    Include a valid phone number and address

    Be scheduled in company software

    Not be duplicate leads

    Not be spam or solicitation calls

    Remain scheduled through the appointment date

    Application Requirements

    Please provide:

    Resume

    60-second voice introduction

    Internet speed screenshot

    Description of previous appointment setting or customer service experience

    Availability in U.S. Eastern Time

    We are looking for someone who is organized, responsive, positive, and motivated by performance-based earnings.

    This is a remote position.