About the Role:
Join our dynamic team at Planet Fitness - Duo Fit, LLC as a Customer Service Representative! In this role, you'll be the friendly face of our fitness community, helping members achieve their goals while ensuring a welcoming environment. If you're passionate about fitness and customer satisfaction, we want to hear from you!
Responsibilities:
Provide exceptional customer service to all members and guests.
Assist with membership inquiries and account management.
Conduct facility tours and promote membership options.
Handle member concerns and resolve issues promptly.
Maintain cleanliness and organization of the front desk area.
Support team initiatives to enhance member experience.
Process transactions accurately and efficiently.
Stay informed about promotions and fitness programs.
Requirements:
High school diploma or equivalent; prior customer service experience preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficient in basic computer skills and point-of-sale systems.
Passion for fitness and a positive attitude.
Availability to work flexible hours, including evenings and weekends.
Strong problem-solving skills and attention to detail.
Team player who thrives in a collaborative environment.
About Us:
At Planet Fitness - Duo Fit, LLC, we have been empowering our community to lead healthier lives for over a decade. Our members love our supportive atmosphere and affordable membership options, while our employees enjoy a fun and engaging workplace. Join us in making fitness accessible and enjoyable for everyone!.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.