Customer Service Rep - Wellness Sales Associate for a Boutique Studio

beem light sauna

Customer Service Rep - Wellness Sales Associate for a Boutique Studio

Florham Park, NJ
Part Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Flexible schedule

    Wellness resources

    This is a part-time, on-site role at our Florham park, N J location.

    About beem® Light Sauna - https://www.beemlightsauna.com/

    We’re redefining wellness through infrared sauna and red-light therapy.

    Role Description

    This position is responsible for sales, customer service, and studio maintenance .

    Studio Operations, Cleaning & Support

    Perform thorough sauna and suite refreshes between appointments, including disinfecting surfaces, organizing amenities, and restocking supplies

    Ensure rooms, front desk, common areas, and restrooms, are always clean, sanitized, and guest-ready

    Follow established cleaning, sanitation, and safety procedures

    Assist with administrative tasks/ special projects and attend meetings and trainings

    Client Experience & Retention

    Greet all guests warmly and deliver consistent, top-tier service in person, over the phone, and through automated communication systems

    Follow proper member check-in, guest registration, and front desk procedures

    Accurately handle sales transactions, account updates, and customer care calls

    Create an engaging, and professional environment that encourages repeat visits and referrals

    Address client questions / concerns, escalating to the Studio Manager when needed

    Model beem® mission, vision, and values in all interactions and represent beem® Light Sauna professionally as a brand ambassador

    Sales Execution & Revenue Support

    Generate leads, memberships and package / retail sales

    Manage leads including inquiries, follow-ups, tours, and conversion conversations

    Support studio events, promotions, and community outreach initiatives

    Follow studio sales scripts, pricing guidelines, promotions, and closing standards

    Who You Are

    Language: English (Required)

    High school diploma or equivalent; additional education or certifications in a plus

    Sales and customer service skills, with the ability to engage client

    Ability to work collaboratively and build positive relationships with clients

    Professional, team player/leader, punctual, reliable, and trustworthy

    Ability to remain calm, respectful, and professional in all customer interactions

    Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar)

    Organizational skills, attention to detail, professionalism and customer-focused

    Ability to work independently, take initiative, and manage multiple responsibilities

    Preferably have sales experience in fitness, health, wellness

    Interest in health and wellness, with a willingness to learn and educate others about the science and benefits of infrared sauna, red light, and chromotherapy

    Physical Requirements

    Capable of lifting to 30 lbs. and may be required to sit / or stand for four+ hours.

    Able to work weekends especially during peak activity periods

    May be required to reach with hands/arms and able to bend, lift, and kneel

    What You’ll Get

    Competitive Market Compensation (based on experience)

    Monthly bonus tied to sales, membership acquisition & retention

    Employee discounts on studio services

    Flexible scheduling

    Join beem® Light Sauna – Florham Park and help us grow a community where wellness, connection, and positivity shine bright.