Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

At BIG Studio, Inc. we specialize in high-quality screen printing, custom embroidery, and promotional products that help businesses, schools, and organizations bring their brand to life. Our commitment to excellent service and attention to detail sets us apart, and we’re looking for a dynamic, customer-focused individual to join our growing team. We are currently seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Respond to customer inquiries via phone, email, and in-person both promptly and professionally

Assist customers with placing orders for screen printing, embroidery and promotional products

Provide quotes, mock-ups, timelines, and product information

Collaborate with production and art departments to ensure order accuracy and timely completion

Maintain accurate records of customer interactions and transactions

Resolve product or service concerns with a solution-oriented approach

Follow up with clients post-delivery to ensure satisfaction and encourage repeat business

Use best practices in customer service techniques to develop rapport and build relationships with customers

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Knowledge of screen printing, embroidery, or promotional products is a strong advantage