Customer Service Representative

1-800-Plumber +Air of DuPage County

Customer Service Representative

Naperville, IL
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Opportunity for advancement

    Company parties

    Training & development

    Tuition assistance

    Competitive salary

    Profit sharing

    We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

    Requirements:

    Make a call based on the leads and greet visitors then win the confidence of the customer by booking an appointment.

    Perform clerical and mail processes

    Take inbound calls being the first impression for the customer.

    Dispatching experience in home services business for at least one year is mandatory.

    Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.

    Make sure the phone is answered by the 3rd ring using the approved greeting each time.

    Technician Scheduling for Plumbing and HVAC

    Handles Invoice Process

    Enable calls to answering service at end of day.

    Additional duties as directed by owners/manager

    Other requirements:

    Clean Background

    Pass Drug Test

    Reliable Transportation

    Active Cell Phone

    Valid Driver’s License

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.