Minuteman Press is a full-service apparel, promotional, and printing company serving businesses throughout the region. We’re currently looking for a dependable and energetic Customer Service Representative to become a vital part of our team. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you!

Key Responsibilities:

Respond to customer emails and assist with quoting jobs

Follow up on estimates and orders

Deliver completed jobs and drop off marketing packets to potential clients

Visit current customers to maintain strong relationships

Assist in bindery and finishing work

Help present and prepare custom t-shirt orders

Support office tasks and general workflow

Requirements:

Must be familiar with Microsoft Office (Word, Excel, Outlook)

Strong communication and organizational skills

Friendly and professional attitude

Valid driver’s license and reliable transportation

Ability to multitask and stay on schedule

Customer service or print industry experience is a plus (not required)

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide quote

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively