Location: Charlotte, NC
Schedule: Monday - Friday 8:30 AM - 5:00 PM 

Job Summary:
The Customer Service Representative will provide phone-based support to customers who require assistance after their purchase. This role ensures a positive customer experience by addressing inquiries, resolving issues, and offering helpful solutions in a timely and professional manner.

Key Responsibilities:

• Answer incoming calls from customers needing after-sales assistance.
• Provide clear information regarding orders, services, and product support.
• Document customer interactions and update records in the system.
• Escalate complex issues to the appropriate department when needed.
• Maintain a professional and courteous manner at all times.
• Follow company procedures to ensure customer satisfaction and resolution.

Qualifications:

• Previous experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Basic computer and data entry skills.
• Bilingual (English/Spanish) a plus.