Benefits:

Dental insurance

Employee discounts

Health insurance

Benefits/Perks

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This job entails physical activity, which can include lifting up to 50 lbs., packaging orders, and the ability to use small ladders.

Responsibilities

Receive inbound customer calls and emails

Provide product information(including researching), process orders, pack and ship orders, problem resolution

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Must be able to lift up to 50 lbs.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure and with a team

Highly organized with the ability to prioritize projects and manage time effectively