Customer Service Representative

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AO Prado

Customer Service Representative

Sheridan, WY
Full Time
Paid
  • Responsibilities

    AO Prado is a premier home services provider in Wyoming, specializing in Solar, HVAC, and Roofing solutions. We are dedicated to helping our neighbors improve their homes with sustainable energy and high-quality comfort systems. We are looking for a motivated, friendly individual to join our Sheridan team and serve as the first point of contact for our valued customers.

    Role Summary

    As a Customer Service Representative, you will be the face and voice of AO Prado. This is an entry-level position perfect for someone looking to start a career in the booming home services and renewable energy industries. No prior experience in solar or HVAC is required—we provide full training on our products and services!

    Key Responsibilities

    • Customer Support: Greet customers in person and answer incoming phone calls with a helpful and professional attitude.
    • Scheduling: Assist with booking and confirming appointments for our solar, HVAC, and roofing technicians.
    • Inquiry Management: Provide basic information to homeowners about our services, warranties, and maintenance plans.
    • Data Entry: Maintain accurate customer records in our system, ensuring all contact information and service histories are up to date.
    • Team Collaboration: Coordinate with the sales and installation teams to ensure a smooth experience for the customer from start to finish.

    Qualifications

    • Education: High school diploma or equivalent.
    • Communication: Excellent verbal and written communication skills; you should enjoy talking to people!
    • Computer Skills: Basic proficiency with Microsoft Office (Word/Excel) and the ability to learn new scheduling software.
    • Reliability: Strong organizational skills and the ability to be punctual for in-person shifts in Sheridan.
    • Mindset: A positive "can-do" attitude and a willingness to learn about technical trades like roofing and solar energy.

    Work Environment & Schedule

    • Type: Full-time or Part-time, In-person.
    • Location: Our office in Sheridan, WY.
    • Physical Requirements: Primarily a desk-based role, requiring long periods of sitting and phone interaction.