Benefits:
Opportunity for advancement
Training & development
The Company: At American Pacific Financial Services Corp (APFSC) we are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom.
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
You will be required to provide outstanding customer service to approximately 600-800 clients. This job is focused around providing phone support for clients, managing their accounts, addressing any problems or concerns they might have, following up with clients, being detail oriented, and replying to emails and online requests.
This Position is Full-Time, 8 Hour Day Shift, Monday - Friday.
Responsibilities
Serve as main point of contact for existing clients enrolled in our Debt Management Program
Maintain new and existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
Welcome clients to the program with a introduction call that includes walking them through their online account.
Communicate with creditors as needed on behalf of the client
Perform other administrative tasks as required
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED REQUIRED
1-2 experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual in Spanish/English strongly preferred but not required.
Benefits/Perks
Competitive Compensation
Paid Time Off
Employee ASC discount club card
401k and Health Insurance
Career Growth Opportunities
Pay
Starting at $20 USD hourly
Ranging from $20-$25 hourly based on relevant skills and experience
HIRING NOW: Helping people live better lives
We are a 5-star Google-rated, 501(c)(3) nonprofit Credit Counseling and Consumer Support Services (CCCS) agency providing financial services nationwide.
At APFSC, we offer the best debt management and credit counseling programs available. Through education, transparency, and monthly progress reviews, we help individuals and families find a path out of debt and into financial freedom.
We are proud to also offer required pre-bankruptcy credit counseling and post-bankruptcy debtor education. These federally required services support individuals before and after filing, helping them complete the necessary steps to discharge their debts responsibly.
If you’re passionate about helping others improve their financial well-being, apply now to join our team.