Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Seeking an experienced Customer Service Representative for a small (but mighty) consumer products 3PL warehouse. The job includes processing orders, arrivals and returns, communicating with clients via email and resolving issues or complaints by working with the warehouse and the client. Must have good communication and attention to detail.

Responsibilities

Assist customers with inquiries, orders, and shipment tracking.

Resolve any issues or complaints raised by customers in a timely and satisfactory manner.

Coordinate with internal teams and external service providers to ensure smooth logistics operations.

Manage Routing Guidelines from major retailers and summarise requirements for warehouse team.

Input EDI data accurately and efficiently.

Generate excel reports and troubleshoot inventory concerns.

Be able to manage multiple tasks in a fast-paced environment.

Input data to Warehouse Management System (WMS) and generate reports (WMS is Extensiv).

Strong knowledge of logistics and supply chain processes.

Excellent communication, problem-solving, and interpersonal skills.

Ability to work well in a team and handle high-pressure situations.

Bi-lingual English/Spanish helpful.