Position Summary:
The Customer Service Representative plays a key role in supporting warehouse operations, transportation coordination, and client communication. This role ensures timely and accurate service by managing customer inquiries, processing orders, and coordinating dispatch activities for inbound and outbound freight.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
• Track shipments and provide real-time updates to clients and internal teams.
• Process orders, returns, and documentation using Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
• Coordinate with warehouse staff and transportation providers to ensure timely and accurate dispatch of freight.
• Schedule and dispatch drivers for pickups and deliveries, ensuring all paperwork and load details are accurate and complete.
• Communicate with truck drivers regarding load assignments, route changes, delays, and delivery instructions.
• Monitor driver check-ins and check-outs, and update systems accordingly.
• Maintain accurate records of customer interactions, service requests, and dispatch logs.
• Assist with billing, reporting, and service performance tracking.
• Proactively communicate any service delays, changes, or disruptions to customers and internal stakeholders.
• Support escalation processes and follow through on issue resolution.