Are you the kind of person who thrives on keeping things running like clockwork — and loves turning great service into loyal customers? Due to continued company growth, our client is adding a Customer Service Representative at their Louisville, KY site. 

You’ll manage the full order lifecycle — from entry to shipment and invoicing — while serving as the go-to support partner for our customers and Regional Sales Managers. This role requires strong communication skills, attention to detail, and the ability to juggle multiple priorities without breaking a sweat.

Why Join:

We’re a team that believes in getting things done — and having each other’s backs while we do it. You’ll join a supportive, fast-paced environment where your work truly makes an impact every day.

What You’ll Be Doing:

• Own the order process from start to finish — receiving, entering, and managing customer orders with precision, providing timely confirmations, and jumping on upsell opportunities when they make sense.

• Be the communication bridge between customers and internal teams, clearly setting delivery expectations, resolving issues quickly, and coordinating with Logistics and Operations to adapt to changing needs.

• Verify pricing, generate accurate invoices, reconcile consignment programs, and support Regional Sales Managers with product information, reporting, and customer inquiries.

• Monitor customer inventory levels, maintain contract and NDA files, assist with monthly KPIs, and pivot seamlessly when priorities shift or special projects arise.

What You Bring:

• Minimum 3+ years of B2B customer service or inside sales or account management experience - customer facing role/business to business in a manufacturing

• Proficiency with ERP systems

• Ability to learn technical product knowledge to guide customers effectively

• Strong MS Office Suite skills, especially Excel, Outlook, and Word

EOE