Benefits:

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

We are seeking a Customer Service Representative (CSR) to be the first point of contact for our clients. The CSR plays a key role in ensuring smooth daily operations by handling scheduling, service requests, and customer communications with professionalism and care. This position requires strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Answer incoming calls, emails, and online inquiries in a professional, friendly manner

Schedule appointments and dispatch craftsmen through ServiceTitan (training provided)

Assist customers with service requests, estimates, and project updates

Maintain accurate customer records and job details in the system

Provide timely follow-up with customers to ensure satisfaction

Handle customer concerns with empathy and escalate when needed

Support office operations, including billing, invoicing, and payment collection

Assist with marketing efforts such as social media posts and customer reviews

Representing Ace in the community at events, and marketing to local businesses.

Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s a plus)

1–2 years of customer service or administrative experience preferred

Strong phone and written communication skills

Proficiency with Microsoft Office and ability to learn ServiceTitan

Excellent organizational and multitasking abilities

Problem-solving skills with a focus on customer satisfaction

Positive, team-oriented attitude

What We Offer

Competitive hourly pay + performance incentives

Paid training

Friendly, supportive work environment

The chance to be part of a trusted brand that makes a difference in the community

Opportunity to grow and advance with the company

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.