Benefits:

401(k) matching

Dental insurance

Health insurance

Job Summary

We are seeking a Customer Service Representative to join our team stating January 7, 2026. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, detail oriented and computer savvy.

Responsibilities

Receive a high volume of inbound calls and emails

data entry of customer's Purchase orders into database

Identify the reason for the customer’s call, collect relevant information, and provide solutions

check stock and give eta's on orders

process weekly collections

assist with data entry for freight invoices

Meet personal and team quotas

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively