Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Opportunity for advancement
We're Hiring: Customer Service Superstar Wanted! Location: Aire Serv – A Trusted HVAC Leader with 250+ Locations Across the US & Canada
Who We Are At Aire Serv, Mr. Rooter and Mr. Electric, we’re more than just home service experts—we’re the friendly, dependable team that customers count on for comfort and peace of mind. With a strong reputation built on Respect, Integrity, and Customer Focus, we don’t just offer home solutions—we build relationships.
Now, we’re looking for a Customer Service Representative who’s ready to be the welcoming voice of our company and help us deliver five-star service every single day.
About the Role
We are looking for a dependable, organized, and customer-focused Customer Service Representative to join our growing home-service team.
This position plays an important role in making sure customers receive fast, professional service and that information is communicated accurately between the office and field teams.
The right person will be comfortable working in a fast-paced environment, handling multiple priorities, solving problems, and taking ownership of customer needs from start to finish.
What You’ll Do
Handle inbound and outbound customer communication
Schedule and confirm service appointments
Assist customers with questions, changes, and concerns
Maintain accurate customer and appointment information
Monitor incoming customer requests and make sure they are handled promptly
Follow up on missed, incomplete, or unresolved customer opportunities
Help maintain an accurate and efficient service schedule
Communicate schedule changes and important information to customers
Work closely with dispatch, technicians, sales, and installation teams
Assist with membership scheduling and customer follow-up
Support outbound customer-service and scheduling campaigns
Help identify and resolve issues before they become larger problems
Cross-train in other office and customer-service responsibilities as needed
What Success Looks Like
A successful person in this position:
Responds quickly and professionally to customers
Keeps accurate notes and information
Follows through on commitments
Notices when something does not look right and takes action
Handles multiple priorities without losing attention to detail
Communicates clearly with customers and coworkers
Stays productive during slower periods
Takes ownership instead of simply passing problems to someone else
What We’re Looking For
Strong customer-service and communication skills
Excellent phone etiquette
Strong organizational skills
High attention to detail
Comfortable working with computers and multiple software systems
Ability to prioritize in a fast-moving environment
Ability to remain calm with frustrated or upset customers
Reliable and accountable
Self-motivated and willing to take initiative
Strong team mentality
Preferred Experience
Customer service
Call center
Scheduling or dispatch
Administrative or office work
Home-service, HVAC, plumbing, electrical, or similar industries
Industry experience is helpful, but we are more interested in finding someone with strong judgment, communication skills, work ethic, and attention to detail.
The Person We Want
We are looking for someone who takes pride in doing things correctly.
You should enjoy helping people, solving problems, staying organized, and working as part of a team. We want someone who can recognize what needs attention, take responsibility for it, and follow it through until it is resolved.
If you are looking for a position where you can become an important part of a growing home-service company and have opportunities to develop additional skills and responsibility, we would like to meet you.
Apply Today! We’re actively interviewing and excited to meet our next team member. If this sounds like your kind of job, don’t wait—submit your application now and let’s start building your future at Aire Serv together!
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.