Seeking Customer Service Representatives for one of the nation's largest utility companies to provide support and assistance to customers via phone, email, or chat.

WORK LOCATION: 2301 Market St, Philadelphia, PA, 19103

PAY: $20.00

CONTRACT DATES: ASAP - 2 year contract

HOURS: Hours rotating between M-F, 8am - 4:30pm and 10:30am - 7pm

RESPONSIBILITIES

• Responding to customer inquiries via phone, email, or chat.
• Providing information about products or services, including pricing, availability, and features.
• Processing orders, returns, and exchanges.
• Resolving customer complaints or issues in a timely and professional manner.
• Escalating complex or unresolved issues to senior customer service representatives or management.
• Maintaining accurate records of customer interactions and transactions.
• Following up with customers to ensure their satisfaction.
• Collaborating with other departments to address customer needs or concerns.
• Keeping up-to-date with product knowledge and company policies.
  

QUALIFICATIONS

• Strong communication and interpersonal skills, as well as a customer-focused attitude.
• Able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Previous customer service experience and knowledge of customer service principles and practices are beneficial