Job Title: Customer Service Representative Associate
Location: Onsite – Bronx, NY 10457
Schedule: Monday to Friday, 8:30 AM – 5:00 PM
Pay Rate: $18.00 hour
Dress Code: Business casual or scrubs
Interview Process:

• Round 1: Video/Phone with Optum
• Round 2: Onsite with Client

About the Role:

We’re seeking a Customer Service Representative Associate to support front-office operations at a busy healthcare facility. This onsite role plays a vital part in helping patients, verifying insurance, managing authorizations, and supporting daily office needs.

Responsibilities:

• Provide customer support in person and by phone
• Handle insurance verification, referrals, and authorizations
• Discuss billing and collections with patients
• Communicate with insurance carriers to ensure reimbursements
• Assist front desk operations
• Maintain quality, productivity, and accuracy standards
• Participate in team meetings and trainings
• Escalate issues or trends to leadership

Qualifications:

Required:

• High School Diploma or GED
• 1+ year customer service experience
• Proficiency in MS Word, Excel, Outlook
• Must work onsite in Bronx, NY
• Able to work full-time and occasional overtime

Preferred:

• Associate degree or healthcare admin experience
• Revenue cycle background
• Intermediate MS Office skills

Soft Skills:

• Clear communicator and problem solver
• Able to multitask and remain productive in repetitive tasks
• Comfortable using computers while on the phone