Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Paid time off
About the Role:
Allstate Insurance Agency - Glen Liuzza is looking for an enthusiastic and dependable Customer Service Representative to join our team in Gretna, LA! In this role, you'll be the friendly face and voice of our agency, helping clients navigate their insurance needs with confidence and care. If you're passionate about helping people and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
Serve as the primary point of contact for existing and prospective clients via phone, email, and in-person
Assist clients with policy inquiries, billing questions, and coverage changes
Process insurance policy updates, renewals, and endorsements accurately and efficiently
Identify client needs and recommend appropriate Allstate insurance products and services
Handle customer complaints and resolve issues in a timely and professional manner
Maintain accurate client records and document all interactions in the agency management system
Support the sales team with follow-ups, quotes, and lead management
Requirements:
High school diploma or equivalent required; associate's or bachelor's degree preferred
Prior customer service experience, preferably in insurance, financial services, or a related field
Active Louisiana Property & Casualty Insurance License (or willingness to obtain)
Strong communication and interpersonal skills with a customer-first mindset
Proficiency in Microsoft Office and the ability to learn agency management software
Detail-oriented, organized, and able to manage multiple tasks simultaneously
Bilingual (English/Spanish) a plus but not required
About Us:
Allstate Insurance Agency - Glen Liuzza has proudly served the Gretna, LA community and surrounding areas, providing trusted insurance solutions for auto, home, life, and more. Our clients choose us for our personalized service, local expertise, and the backing of one of the nation's most recognized insurance brands. Our team enjoys a supportive, collaborative work environment where your contributions are valued and professional growth is encouraged.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.