Benefits:

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Customer Service Representative

As a Customer Service Representative at AlphaGraphics, your primary role will be to provide excellent service to all clients while managing front desk and phone communications. You will assist walk-in customers, answer calls, process orders, and coordinate with the production team to ensure jobs are completed accurately and on time. This role focuses on creating a positive experience for our clients through attentive service, clear communication, and reliable support.

Customer Service Responsibilities:

Greet and assist walk-in customers at the front desk

Answer and direct incoming phone calls in a professional manner

Maintain a professional appearance at all times

Ensure all clients have a positive customer experience

Assist customers with order details, product and service information, and job status updates

Provide quotes and estimates, ensuring accuracy and timeliness

Capture customer details using order intake forms or “Job Analysis” questions

Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pick-up or delivery

Enter job tickets accurately into MIS/order management systems

Resolve customer inquiries and complaints quickly and professionally

Keep customers informed of their job’s progress through the production process

Support the production team by clarifying customer needs and requirements

Customer Service Representative Qualifications:

Customer service or front desk experience preferred, but not required

Knowledge of printing and prepress requirements a plus

Familiarity with MIS systems and order entry processes preferred

Professional communication skills, both written and verbal

Strong organizational and time-management skills

Ability to multitask and work in a fast-paced environment

Positive attitude, reliability, and professional appearance

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.